Really cleaning is a manual labor task and needs the fundamentals; a mop, brush or cloth? Where does software and IT fit into this?
With many new and innovative IT and software products always coming to the marketplace, keeping abreast of those is the first thing office cleaning businesses need to do.
But are any of them any good and what use do they have to office cleaning companies?
Well, cleaning generally does come right down to manual labor and there are many advanced products used in the procedure for cleaning itself, but cleaning companies need, for better or for worse, a high degree of understanding of IT and software whenever they desire to compete in the competitive market of today.
When running a cleaning business, due to the variety of people involved and also and the complexity of attempting to keep abreast of legislation and to be able to get into data quickly applications and IT is going to be inevitable.
For starters, all companies offering cleaning services need a CRM (Customer Relationship Manager) software, these come in several flavors but all do basically exactly the same thing, they mean (in case you ensure you update it) you have access to your customers details and typically potential clients, for cleaning companies this would be details like phone numbers, cleaning frequency, areas to be cleaned, and addresses among other things.
You’ll need to own something similar to organize and collate the data necessary for employing cleaners after you have a superb organized CRM in place. This information may be fitted into some CRM systems but you will require some payroll software to work out wages as you are required to pay your staff and keep up with constantly changing legislation.
With this in place, office cleaning companies are getting organized and could manage to begin the work of cleaning! However, there are the regular administration software tools that will be required to deal with day to day administration side of the business, and this will require some type of office suite so you can send correspondence and email.
Most companies offering cleaning services will at some point need to invest in accounting software, any company that is sound needs an understanding of its cash flow and financial status. Additionally, you must have the ability to raise invoices to get paid, then enter and monitor payments made to providers. There are many accounting packages out there but take a while and select carefully as the first set up is quite distressing and will most likely put you off changing so try to accurately choose once.
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